Getting You Back In Business Is Our Business!
IDE understands that idle equipment costs you time and money, so our Service Department has just one focus – completing fast, reliable repairs that get your equipment up and running again as soon as possible. In fact, our goal is a 24-hour response, meaning we do our best to get your equipment repaired and running again within 24 hours or less. With troubleshooting and repairs of all makes and models of drilling equipment, IDE Service can be your partner even if you don’t use our equipment.
IDE was built on service and today it remains the strongest pillar of their business. The Service Depart at IDE is available for any type of repair or service work you may need, whether or not the equipment came from us. While we primarily focus on IDE’s core brands we can provide service for most any piece of equipment.
IDE begins with initial troubleshooting over the phone in an effort to get your equipment moving as quickly as possible. If we can’t solve the problem we will send our service technicians to you. The service technicians do most of their work in the field, so they are accustomed to working in challenging conditions and under intense pressure.
If your equipment has a major service issue, IDE will bring it to its facility in North Carolina where we can do a complete rebuild if necessary, including the hydraulic and electric systems. We have full fabrication capabilities to design and build any items needed for repairs or machine customization. If long-term repairs are needed, IDE can supply substitute machines to get your job back on track. In our service center, IDE can handle 90% of the repair work without looking to outside service providers. This means shorter lead times and more direct control over any work they do.
IDE also offers a full line of Casagrande Certification training courses at its North Carolina Location. These courses are designed and implemented by Casagrande with their instructors to train your employees to properly maintain, troubleshoot and operate the full line of Casagrande products.
IDE has at its disposal a 10,000 sq. ft. parts department, so whether we are working in the field or in the service center, many of the parts required will be readily available. In the field or at their facility, the focus is always customer support and getting the equipment back on the job with as little delay as possible.